The Keys to your 2020 Vision for Self
Introduction A Director of Emergency Medicine was getting overwhelmed by the enormity of his own role recently, so I asked him when he thought he was most effective. He responded, [...]
Cardiologist’s Tachycardia Increases Her Leadership Capacity
Introduction Dr. Amato is a respected cardiologist at a successful medical center in New England. She’s experienced a lot in the 30+ years of her career. Recruiters call to lure [...]
An Ounce of Lawsuit Prevention for Hospitalists
“The good physician treats the disease; the great physician treats the patient who has the disease.” ― Sir William Osler Introduction Dr. Roberta lights up a room when she walks in. [...]
Grief Episodes, Sustaining Empathy and Physician Wellness
Introduction “Jim, you know our terrific ER Director, Alex, right? The one everyone loves – nurses, doctors, patients, families…, he urgently needs help. I don’t know if it’s depression or [...]
Be Gentle, But Straightforward, when Dealing with Drug-Seeking Patients
Introduction This week’s Patient Satisfaction Tips come from Dr. Brown, Hospitalist. She addresses: Relieving the Anxiety of the Patient (AND the FAMILY) Connect with the Patient Emotionally first; clinically second. [...]
Pain Management
Introduction When you are rounding with the nurse and discussing the overall care plan with the patient and the nurse, make sure to include a discussion about pain management at [...]
How to Explain Well to the Patient
Introduction It begins with listening well. In the words of Sir William Osler (one of the founding fathers of Johns Hopkins) 1, “Listening is unspoken caring.” If one doesn’t truly [...]
Addressing Your Patients’ Fears
Introduction First, connect with patients emotionally. Instead of re-assuring patients first (“Don’t worry, we’ll take care of you”), acknowledge patients where they are emotionally by empathizing first. Say something like, [...]