This document is for all members of the patient-facing team, especially physicians, nurses, APPs, medical team leaders, medical directors, nurse managers, Chief Medical Officers, Chief Nursing Officers and other leaders who help to coordinate great care for patients.

In addition, this document is targeted to caregivers across specialties – for example, hospital medicine, emergency medicine, inpatient, outpatient and all those whose goal it is to facilitate the patient’s healing process. 

After you read through the guidelines, feel free to modify them to suit your team and your patient population. To read about other caregivers and care teams who have seen immediately tangible results after working with James, click here to see our Testimonials page.  

To hardwire great results at your site, we strongly encourage you to contact James McKenna, who can help you and your team customize a plan to help you build sustainably impactful and empathetic patient experiences that drive the highest level of clinical quality and staff satisfaction at the same time.