Insights

Introduction This week’s Patient Satisfaction Tips come from Dr. Brown, Hospitalist. She addresses: Relieving the Anxiety of the Patient (AND the FAMILY) Connect with the Patient Emotionally first; clinically second. [...]

Introduction When you are rounding with the nurse and discussing the overall care plan with the patient and the nurse, make sure to include a discussion about pain management at [...]

Introduction It begins with listening well. In the words of Sir William Osler (one of the founding fathers of Johns Hopkins) 1, “Listening is unspoken caring.” If one doesn’t truly [...]

Introduction First, connect with patients emotionally. Instead of re-assuring patients first (“Don’t worry, we’ll take care of you”), acknowledge patients where they are emotionally by empathizing first. Say something like, [...]