“The Hospitalist Leadership team engaged Jim as a professional coach to take their group to the next level of performance around improving their HCAHPS scores and overall professional presence across a 330 bed facility. Building esprit de corp, accountability and getting results became palpable attributes of his work with this team. Jim possesses the rare gift of drawing out what is best in the professional provider along with providing the coaching around how to hardwire this behavior to sustain meaningful change… Jim was highly respected not only by the physicians he worked with but by every member of the executive team. In Jim the core skills of knowledge and the ability to connect with professional providers intersect gracefully.”