About Me
Healthcare leaders and physicians have an opportunity to impact positive change in our medical world like never before. At the same time, many leaders and individual clinicians are feeling overwhelmed, with the amount of responsibilities that they are given today, in addition to those responsibilities that they already had from yesterday.
Jim presenting at the Georgetown University TechBUZZ conference.
For this reason, my personal enjoyment comes from working closely with leaders and physicians to deeply understand their challenges and then collaborating to get them the results they need. As a result, clients, including leaders and teams, often come back to me and tell me they’re feeling more capable, competent and satisfied in their roles.
As for me, I am an Executive leadership coach for physicians and clinical teams, a patient experience consultant, a Wellness/Burnout program leader, business strategist, writer, and public speaker.
In a prior role, I served as the senior director of quality for an inpatient specialist group in Maryland. There I helped physician groups and hospitals enhance clinical and quality measures, drive up patient experience (HCAHPS) scores, increase clinician engagement, decrease burnout and improve the business bottom line for continued healthy benefit to the community and local hospitals.
“Jim is driven by his concern for human values… I have witnessed how he gets his audience to strive for success. He diagnoses problems like a physician, then he helps you build sustainable solutions…Result? A healthy company.“
Before working for this hospitalist group, I worked closely with executive, physician and nursing teams at over 50 of the nation’s largest health systems to maximize their organizations’ performance. As Director of Leadership Development at The Advisory Board Company and at the Health Management Academy, I led management seminars to over 5,000 executives at over 200 hospitals and corporations nationwide to assist teams improve clinical quality, enhance patient and staff satisfaction, reduce costs, and increase revenue.
To supplement these experiences working with leaders in healthcare, I completed my ICF Coaching certification at Georgetown University.
Last but not least, a global curiosity about people and cultures has led me to many fun adventures in over 30 countries. As a result, I enjoy travel and have resided in New York, Paris, Munich, Nairobi, Phoenix, San Francisco and Dakar. These multicultural experiences definitely help when relating to many of the professionals with whom I work.
Teaching in Port-au-Prince, Haiti
Leadership Development in Kigali, Rwanda
